Executive management board

Our Executive Management Board for QBE North America oversees all operations and directs the business services that support our insurance subsidiaries.

Russ Johnston
Russell Johnston
Chief Executive Officer

Hillkris Qbena
Kris L. Hill
Chief Financial Officer, North American Operations

Shruti Patel
Shruti Patel
Chief Human
Resources Officer

Bob James
Bob James
Chief Operating Officer

Dan Franzetti
Daniel Franzetti
Chief Claims Officer

John Langione
John Langione
Chief Risk Officer

José Ramón González
José Ramón González
Chief Legal Officer

Mark Cantin
Mark Cantin
President, Field
Operations

Kathleen Zortman
Kathleen Zortman
President, Standard Lines - Property & Casualty

Jeff Grange
Jeff Grange
President,
Specialty Lines

Jim Korin
Jim Korin 
President, NAU Country
Insurance Co.

 


 


Russ Johnston

Russell Johnston
Chief Executive Officer, North American Operations

Russell Johnston was appointed Chief Executive Officer of QBE’s North American Operations in May 2016. With more than 25 years' experience in the insurance industry in North America, Russ has held a range of senior business and operational roles since joining American International Group Inc. (AIG) in 1990. From 2011 to November 2015 Russ served as President of AIG Casualty in the Americas, with responsibility for all U.S., Canada, Bermuda, and London-based U.S. Casualty underwriters. He began his insurance career at Chubb as a Commercial Underwriter, prior to his tenure at AIG. Russ is based in New York.

Russ received his Bachelor of Science degree in Finance from Syracuse University. He has served as the former Chairman of the board of directors of the National Council on Compensation Insurance (NCCI) – the most comprehensive source for workers’ compensation insurance data and analysis. He has served on the boards of directors of the Insurance Industry Charitable Foundation, and LexisNexis Insurance Exchange.


Hillkris Qbena

Kris L. Hill
Chief Financial Officer, North American Operations

Kris L. Hill was appointed Chief Financial Officer of QBE’s North American Operations in January 2017. Kris is an accomplished leader who brings strong financial acumen and a global perspective to this key role.

With more than 25 years serving in insurance operations and financial leadership positions, Kris most recently served as Executive Vice President, Field Operations, at Liberty Mutual, Surety, after having served for nearly four years as Senior Vice President, Chief Financial Officer, Liberty Mutual, Surety, and three years as Senior Vice President, Chief Financial Officer at Liberty Mutual Safeco Insurance. She previously held several positions of increasing responsibility in accounting, finance and operations at Safeco Corporation, Northstar Communications, and Aetna Life & Casualty.

Kris holds a Bachelor of Science degree in Accounting from the University of Connecticut School of Business. She is a Certified Public Accountant (CPA) and began her career as an Audit Supervisor at Grant Thornton.


Shruti Patel

Shruti Patel
Chief Human Resources Officer

Shruti Patel joined QBE in 2016 as Chief Human Resources Officer. With over 20 years of HR experience, Shruti’s extensive HR background enables her to lead all North American HR activities including driving our people strategy and partnering with the NA leadership team to deliver on divisional priorities and initiatives.

Shruti joined QBE from AIG, where she held the position of Vice President, Human Resources, first partnering with select Commercial businesses and subsequently with the global Consumer businesses to create and implement the business human capital plan. Prior to AIG, she held a variety of HR leadership roles at American Express, Pharmacia, Merrill Lynch and Morgan Stanley.

Shruti holds a Bachelor of Science degree in Economics and Sociology from the University of Houston.


Bob James

Bob James
Chief Operating Officer

Bob James joined QBE in 2014 as President, Property and Casualty. Bob has more than 30 years of experience as a P&L leader in both commercial and personal lines.

Prior to joining QBE, Bob was an investment banker at Willis Capital and AON Benfield. Additionally, he was CEO of Grange Mutual and the CEO of Balboa Insurance Group when it was owned by Countrywide Financial. After Balboa’s acquisition by Bank of America, he served as the Insurance and Mortgage Operations Executive. His experience also includes executive leadership roles in Met Life's personal lines business, AIG's middle market commercial business and CNA. Bob began his insurance career at Allstate, spending 15 years in roles that spanned operations, sales and marketing.

Bob attended Syracuse University.


Dan Franzetti

Daniel Franzetti
Chief Claims Officer

Daniel Franzetti is the Chief Claims Officer for QBE North America. In a career that has spanned nearly 20 years, Dan most recently served as Chief Claims Officer for Zurich Australia Insurance Limited. He also previously led Zurich's Claims Technical Shared Services in North America as a Senior Vice President. Prior to this role, he was Head of Global Claims Vendor Management for Zurich's global general insurance practice.

Dan holds a Bachelor of Arts degree from Colgate University, a Masters of Business Administration degree from Rutgers University-Newark, and a Juris Doctor degree from New York Law School.


John Langione

John Langione
Chief Risk Officer

John Langione joined QBE in 2010 and was named Chief Risk Officer in 2012. Previously, he served as Senior Vice President, Internal Audit. John has nearly 30 years of experience in insurance, finance and risk roles.

Prior to joining QBE, John was the Deputy Comptroller, Financial Controls with AIG International and the Senior Vice President, Financial Controls at ACE Insurance. He has served as a partner in Ernst & Young’s Advisory Services Group providing risk, controls and internal audit support for various financial services organizations. He also held positions with State Farm Insurance, Prudential Insurance and the New Jersey Office of the Attorney General, Division of Criminal Justice.

John received his MBA in Professional Accounting from Rutgers Graduate School of Business.


José Ramón González

José Ramón González
Chief Legal Officer

José Ramón González joined QBE North America as Chief Legal Officer in April 2014. In this role, José has overall responsibility for legal, compliance, corporate governance and regulatory affairs for the US.

Prior to joining QBE, José was General Counsel and Corporate Secretary of Torus, a Bermuda-based commercial insurance organization, where he had global responsibility over the legal and compliance function, as well as oversight over claims and internal audit. He also held senior positions with AIG, including Deputy General Counsel, and he represented AIG worldwide as part of the Mergers and Acquisitions Group. He began practicing law in 1995 as a corporate associate at the law firm of Weil, Gotshal and Manges.

José holds a Bachelor of Science in Economics from the Wharton School at the University of Pennsylvania; a Juris Doctor degree from Columbia University's School of Law; and a Master's degree in European Union Law from the Universidad Complutense de Madrid.


Mark Cantin

Mark Cantin
President, Field Operations

Mark Cantin is QBE North America’s President, Field Operations. He leads all sales and marketing activities including producer relationships, distribution strategies and brand management, as well as the management of the supporting field organization. Mark also serves as chair of the QBE Foundation.

With over 25 years in the property casualty insurance industry, Mark joined QBE in 2015 from USI Insurance Services – one of the largest and fastest growing multi-line insurance brokerage firms in the U.S. There, he served as SVP, Chief Marketing Officer and SVP, Sales & Corporate Strategy and was responsible for enterprise-wide carrier strategies. Mark spent almost 20 years earlier in his career at Liberty Mutual, where he progressed from the claims department to several executive management positions.

Mark holds a Bachelor of Arts in Economics from the University of Connecticut.


Kathleen Zortman

Kathleen Zortman
President, Standard Lines - Property & Casualty

Kathleen Zortman is QBE North America’s President of Standard Lines P&C Insurance. She joined QBE in 2015 to lead the Commercial, Standard Program, Personal and Agriculture businesses.

With over 25 years in the property insurance industry, Kathleen joined QBE from Fireman’s Fund Insurance Company where she served as Chief Field Executive managing a field organization of 1,000 employees and $2.3 billion in gross written premium. In this role, she was responsible for distribution, underwriting and customer service across Commercial, Programs, Professional Liability, Farm and Ranch, Entertainment and High-Net-Worth Personal insurance divisions.

Prior to Fireman’s Fund, Kathleen held leadership roles at Chubb, Johnson & Higgins, Professional Risk Solutions, a wholesale broker dedicated exclusively to Executive Liability, and Deloitte Consulting.

Kathleen holds a Bachelor of Science in Finance and Marketing from Boston College, and an MBA from Suffolk University.


Jeff Grange

Jeff Grange
President, Specialty Lines

Jeff Grange joined QBE in 2013 as President, Specialty Lines. He has more than 25 years of insurance experience, including deep knowledge in underwriting and Directors & Officers Liability insurance.

Prior to joining QBE, Jeff was with Torus Group, where he served as Chairman of the Torus Group Underwriting Committee. Prior to joining Torus, Jeff spent more than 20 years with Chubb Group, where he held a number of underwriting roles and assumed responsibility for a wide range of Chubb’s professional liability products and businesses, many on a worldwide basis.

Jeff attended McGill University.


Jim Korin

Jim Korin
President, NAU Country Insurance Co.

Jim Korin is the President of QBE NAU. His background includes 22 years as a CPA/Consultant to various privately owned and regulated businesses. His involvement with crop insurance and QBE NAU dates back 30 years to 1983.

A career in public accounting culminated with Jim becoming Chairman of the Board and Senior Partner with Carlson Advisors, LLC, a regional CPA Firm. Jim then joined QBE NAU as an employee in 2005 where he assisted in the Company’s transformation from $200mm to a company writing nearly $2 billion in premium. As President, Jim keeps a minute-by-minute pulse on the operations and financial success of the Company.

As a member of the NCIS Executive Committee and the Board of Directors, Jim is a significant voice for the industry. He has currently been working with the industry to educate politicians and other key stakeholders regarding industry, operational and financial matters.